Hotel Application/systems Support (online Booking Systems)

Amadeus

Taguig, Philippines
First-line customer support
Troubleshooting technical issues
Documenting customer interactions
The Customer Care Analyst is a key role within our support organization, providing first-line assistance and building skills in technology and service delivery

Job Summary

  • The Customer Care Analyst is a key role within our support organization, providing first-line assistance and building skills in technology and service delivery.
  • By addressing inquiries in a timely and accurate manner, you will help customers maximize the value of our solutions, reduce disruptions, and strengthen long-term adoption.
  • Amadeus offers a global workplace culture shaped by diverse teams, shared values, and a collaborative spirit, with comprehensive learning opportunities and competitive compensation.

Matching Summary

The Customer Care Analyst is a key role within our support organization, providing first-line assistance and building skills in technology and service delivery.

Skills & Requirements

Must-have

  • First-line customer support
  • Troubleshooting technical issues
  • Documenting customer interactions
  • Hotel software solutions familiarity
  • Analytical and problem-solving skills

Nice-to-have

  • Explaining technical concepts clearly
  • Understanding of OTA distribution
  • Interpersonal skills
  • Collaborative spirit
  • Fostering belonging

Key Requirements

  • Tertiary education or equivalent
  • Experience in technical support or help desk
  • Familiarity with hotel software solutions
  • Ability to participate in rotating shifts
  • Understanding of hospitality industry principles

Work Rights

Not specified

Tailored Resume

Cover Letter