It Service Delivery Manager

Air Liquide Healthcare

Melbourne, Australia
Itil processes
Vendor contract management
It budget tracking
The IT Service Delivery Manager is accountable for the IT services provided to the country and is the owner of the contracts with local IT vendors

Job Summary

  • The IT Service Delivery Manager is accountable for the IT services provided to the country and is the owner of the contracts with local IT vendors.
  • This role involves customer relationship management, contract management with local providers, and IT budget management at the country level.
  • The company offers a performance bonus, extensive training, and long-term career development opportunities.

Matching Summary

The IT Service Delivery Manager is accountable for the IT services provided to the country and is the owner of the contracts with local IT vendors.

Skills & Requirements

Must-have

  • ITIL processes
  • vendor contract management
  • IT budget tracking
  • IT support quality control
  • customer relationship management

Nice-to-have

  • analytical mindset
  • problem-solving skills
  • financial acumen
  • structured approach
  • data-driven decisions

Key Requirements

  • At least 5 years in IT Service Delivery or IT Operations
  • Experienced with core ITIL processes
  • Proven experience managing IT service providers
  • Experience with IT operational budget tracking

Work Rights

Not specified

Tailored Resume

Cover Letter