Connect And Assure Specialist

861

Shift rotation (rostered shifts between 7:00 am and 7:00 pm)
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
The role of Connect and Assure Specialist at nbn involves managing business customer orders and incidents, ensuring a positive customer experience within a flexible and inclusive work environment. The ideal candidate should have strong telecommunications knowledge and customer service experience

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
  • This position operates within a shift rotation between 7:00 AM and 7:00 PM with rostered shifts.

Matching Summary

Match Score: 85

The role of Connect and Assure Specialist at nbn involves managing business customer orders and incidents, ensuring a positive customer experience within a flexible and inclusive work environment. The ideal candidate should have strong telecommunications knowledge and customer service experience.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder engagement skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and communication skills
  • Organisational skills
  • Continuous improvement mindset
  • Decision-making within defined processes

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environment
  • Solid case or account management experience

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter