Support Engineer - Emea [ic2]

Sourcegraph

Remote, Europe/Middle East/Africa
Base: $42,400 usd; bonus/equity: equity included; ...
Fully remote
Working experience with unix/linux and bash
Working experience with kubernetes containerized solutions
Experience with github gitlab and bitbucket
Sourcegraph is seeking a Support Engineer for its Technical Success organization, focusing on enhancing customer experiences through technical support and product education. This fully remote position is open to candidates in Europe, the Middle East, or Africa, with an emphasis on problem-solving and collaboration within a distributed team

Job Summary

  • Sourcegraph is the world's most powerful code intelligence platform that developers rely on to navigate massive codebases.
  • Support Engineering exists to resolve technical issues, educate customers, and identify improvements to help enhance the product.
  • The company offers above-average salary, equity, and generous perks while valuing high agency and direct communication.

Matching Summary

Match Score: 85

Sourcegraph is seeking a Support Engineer for its Technical Success organization, focusing on enhancing customer experiences through technical support and product education. This fully remote position is open to candidates in Europe, the Middle East, or Africa, with an emphasis on problem-solving and collaboration within a distributed team.

Salary

Base: $42,400 USD; Bonus/Equity: Equity included; Benefits: Generous perks & benefits

Skills & Requirements

Must-have

  • Working experience with Unix/Linux and Bash
  • Working experience with Kubernetes containerized solutions
  • Experience with GitHub GitLab and BitBucket
  • Strong understanding of SQL databases
  • 2+ years experience in similar role

Nice-to-have

  • Curiosity to figure out why things work
  • Compassion for developer customers
  • Experience using Large Language Models
  • Foundational knowledge of APIs and Git
  • Experience writing code in Go

Key Requirements

  • 2+ years experience in a similar role
  • Based in Europe Middle East or Africa
  • Significant working hours overlap with the UK

Work Rights

Must be based in EMEA region

Tailored Resume

Cover Letter