As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
As the Customer Banking Specialist in our Runaway Bay Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs.
We’re interested in hearing from people who have experience in delivering exceptional customer service ideally in financial services, retail or hospitality.
Matching Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
In-depth customer conversations
Process credit product applications
Champion risk-adverse culture
Work in busy retail environment
Nice-to-have
Financial services or hospitality background
Articulate financial terms clearly
Genuine interest in career growth
Support customers with enquiries
Educate on digital banking options
Key Requirements
Available to cover predetermined roster
Experience in financial services, retail or hospitality
Excellent communication skills
Ability to ask questions and find solutions
Ability to work in a commercially driven environment