Medical Information Customer Experience Specialist (6-month Replacement Contract)

Pfizer Com Sg

Hybrid
Provide technical and medical information
Respond to inquiries via multiple channels
Document inquiry and response accurately
Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language

Job Summary

  • Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language.
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
  • At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence.

Matching Summary

Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language.

Skills & Requirements

Must-have

  • Provide technical and medical information
  • Respond to inquiries via multiple channels
  • Document inquiry and response accurately
  • Identify and report adverse events
  • Provide response in customer's local language
  • Ensure continuity and quality of service

Nice-to-have

  • Continuous improvement opportunities
  • Patient centric company
  • Digital transformation strategy
  • Work life harmony
  • Diverse and inclusive workforce

Key Requirements

  • Degree in life science/healthcare field
  • 1-2 years medical information experience
  • Customer Service experience preferred
  • English C2 level
  • Czech and Slovak mother tongue

Work Rights

Not specified

Tailored Resume

Cover Letter