L2 Support Engineer

CUBE

Manila, Philippines
Remote
3 years it support experience
1 year l2 support function
Windows and linux operating systems
The role mission is to ensure the stability, performance, and reliability of the organization's technology infrastructure by delivering advanced second-level technical support

Job Summary

  • The role mission is to ensure the stability, performance, and reliability of the organization's technology infrastructure by delivering advanced second-level technical support.
  • Candidates will act as an escalation point for L1 support teams while conducting routine system maintenance including patch management and data backups.
  • CUBE offers a fast-paced environment where bold individuals can take ownership of their career and accelerate professional development from day one.

Matching Summary

The role mission is to ensure the stability, performance, and reliability of the organization's technology infrastructure by delivering advanced second-level technical support.

Skills & Requirements

Must-have

  • 3 years IT support experience
  • 1 year L2 support function
  • Windows and Linux operating systems
  • TCP/IP DNS DHCP networking protocols
  • VMware Hyper-V virtualization tools
  • AWS Azure cloud platforms
  • PowerShell Python scripting languages

Nice-to-have

  • Strong analytical problem-solving capabilities
  • Excellent communication collaboration skills
  • Experience with ITIL framework best practices
  • Ability to manage alerts monitoring systems
  • Participation in on-call support rotation

Key Requirements

  • Minimum 3 years IT support experience
  • At least 1 year L2 support function
  • Proficiency in Windows and Linux OS
  • Hands-on experience with VMware and Hyper-V
  • Familiarity with ITIL framework

Work Rights

Not specified

Tailored Resume

Cover Letter