Technical Support Specialist

Quiltllc

Charlotte, NC, US
$20-25 ph
On-site
Pos software and hardware support
Troubleshoot windows and sql server
Troubleshoot pc hardware and network firewalls
Provide phone and email support to our customer base for their POS software and hardware

Job Summary

  • Provide phone and email support to our customer base for their POS software and hardware.
  • Troubleshoot technical problems in Windows and SQL Server, as well as PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls.
  • Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs.

Matching Summary

Provide phone and email support to our customer base for their POS software and hardware.

Salary

$20-25 per hour

Skills & Requirements

Must-have

  • POS software and hardware support
  • Troubleshoot Windows and SQL Server
  • Troubleshoot PC hardware and network firewalls
  • Maintain lab environments for testing
  • Maintain product documentation

Nice-to-have

  • White glove customer service
  • Hungry to grow and learn
  • Critical thinker

Key Requirements

  • Experience with PC Hardware troubleshooting
  • Advanced knowledge of Windows Operating Systems
  • Experience with Network Protocols, Switches, and Firewall configuration
  • Strong communication skills
  • Excellent Customer Service skills

Work Rights

Must be authorized to work for any employer in the U.S.

Tailored Resume

Cover Letter