You will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide best resolutions within SLAs
Job Summary
You will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide best resolutions within SLAs.
The role requires strong communication and service skills to manage a blended support process where 60-70% of interactions are handled via calls.
This position is dedicated to enhancing employee and customer service through structured and optimized processes within the Next Generation Customer Operations framework.
Matching Summary
You will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide best resolutions within SLAs.