The Patient Scheduling Associate provides the highest level of customer service by assisting patients with routine scheduling of new and follow-up appointments
Job Summary
The Patient Scheduling Associate provides the highest level of customer service by assisting patients with routine scheduling of new and follow-up appointments.
Employees may have the opportunity to work remotely from home after demonstrating consistent competency with job duties in a call center setting.
The role requires verifying patient demographics, processing insurance referrals, and collecting point-of-service payments including copays and deductibles.
Matching Summary
The Patient Scheduling Associate provides the highest level of customer service by assisting patients with routine scheduling of new and follow-up appointments.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
High volume telephone call handling
Insurance verification and pre-certification
Epic Cadence scheduling system proficiency
MyChart patient portal support
Point of service copay collection
Nice-to-have
Remote work opportunity eligibility
Strong problem resolution skills
Team collaboration in clinical settings
Knowledge of HMO and PPO plans
Key Requirements
High School Graduate or GED required
Six months direct customer service in healthcare field