Contact Center Customer Experience Specialist - Cardmember Services

U.S. Bank

Spokane, Washington, US
$20phly
Fully remote
Respond to telephone or email inquiries
Research and resolve customer problems
Obtain knowledge of products and services
Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems

Job Summary

  • Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
  • Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
  • Our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Matching Summary

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.

Salary

$20/hourly

Skills & Requirements

Must-have

  • Respond to telephone or email inquiries
  • Research and resolve customer problems
  • Obtain knowledge of products and services
  • Act as a liaison between customers and departments
  • Proficient computer navigation skills

Nice-to-have

  • Effective problem-solving skills
  • Ability to navigate multiple computer systems
  • Proven time management skills
  • Experience interacting positively with unsatisfied customers
  • Good communication skills

Key Requirements

  • High school diploma or equivalent
  • At least 18 months of customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter