Dir, Management Consulting

ServiceNow

Addison, United States
On-site
7 years management consulting leadership experience
Lead team of 3-6 success architects
Manage c-level executive relationships
ServiceNow is seeking a Director of Management Consulting to lead a team of Success Architects and drive customer outcomes for major enterprise accounts. The role requires extensive experience in management consulting, particularly in technology-enabled transformations, and emphasizes the importance of strong executive relationship-building and familiarity with AI integration

Job Summary

  • The role involves developing and maintaining C-level executive relationships across 1-2 very large enterprise accounts while mentoring a team of Success Architects.
  • Success is measured by driving customer outcomes, leading to product adoption, renewals, and expansion of ServiceNow offerings within managed accounts.
  • Candidates must demonstrate the ability to integrate AI into work processes and decision-making to solve complex business challenges.

Matching Summary

Match Score: 85

ServiceNow is seeking a Director of Management Consulting to lead a team of Success Architects and drive customer outcomes for major enterprise accounts. The role requires extensive experience in management consulting, particularly in technology-enabled transformations, and emphasizes the importance of strong executive relationship-building and familiarity with AI integration.

Skills & Requirements

Must-have

  • 7 years management consulting leadership experience
  • Lead team of 3-6 Success Architects
  • Manage C-level executive relationships
  • Drive customer product adoption and renewals
  • Experience integrating AI into work processes
  • Fortune 50-500 account success track record

Nice-to-have

  • Thought leadership on advisory optimization
  • Deep expertise in one industry
  • Minors in additional industries
  • Strong ecosystem partner relationships
  • High performing team management culture

Key Requirements

  • Minimum 7 years in management consulting leadership
  • Proven success at Fortune 50-500 accounts
  • 5+ years large program experience
  • Experience with IT, HR, and GBS transformation
  • Deep expertise in digital transformation design and implementation

Work Rights

Not specified

Tailored Resume

Cover Letter