It Business Partner

Probe Group

Quezon City, Philippines
End-user computing queues management
Desktop hardware and software monitoring
2nd level support
Manage and monitor global End-user computing Queues, proactively addressing escalations and problems within the team

Job Summary

  • Manage and monitor global End-user computing Queues, proactively addressing escalations and problems within the team.
  • Provide 2nd level support, liaise with IT Managers, and build strong client service relationships to match strategic IT demand with supply.
  • Ensure a safe, healthy, and inclusive workplace while upholding ethical conduct, integrity, and compliance with Probe's policies.

Matching Summary

Manage and monitor global End-user computing Queues, proactively addressing escalations and problems within the team.

Skills & Requirements

Must-have

  • End-user computing queues management
  • Desktop hardware and software monitoring
  • 2nd level support
  • Client/internal customer focus
  • ITIL framework
  • Wintel, SCCM, Active Directory

Nice-to-have

  • Think differently and challenge the norm
  • Proactive problem management
  • Advocate for technology advancement
  • Respectful and inclusive workplace advocate
  • Ethical conduct and integrity

Key Requirements

  • Substantial experience within similar role
  • Relevant tertiary qualifications (BA)
  • Ability to handle multiple requests
  • Strong troubleshooting skills
  • Strong communication skills
  • Ability to create and maintain relationships
  • Familiar with Desktop hardware and network troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter