Patient Access Representative-children's Hospital Of Richmond, Glen Allen Location
pathology.vcu.edu
Glen Allen, Virginia, US
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Customer service
Patient registration
Insurance eligibility verification
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The Patient Access Representative position at the Children's Hospital of Richmond is focused on providing exceptional customer service to patients and their families while managing administrative tasks such as scheduling, registration, and insurance verification. The role requires attention to detail and the ability to handle multiple tasks in a high-stress environment.
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Job Summary
The Patient Access Representative delivers high-quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring all interactions are courteous, timely and respectful.
This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, ensuring accurate data entry; collects co-pays, and supports financial counseling and financial clearance, as necessary.
The Patient Access Representative handles all business functions in an assigned clinical department area to include reception, scheduling, and registering patients for appointments and/or procedures.
Matching Summary
Match Score: 75
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The Patient Access Representative position at the Children's Hospital of Richmond is focused on providing exceptional customer service to patients and their families while managing administrative tasks such as scheduling, registration, and insurance verification. The role requires attention to detail and the ability to handle multiple tasks in a high-stress environment.
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Skills & Requirements
Must-have
Customer service
Patient registration
Insurance eligibility verification
Co-payment collection
Appointment scheduling
Medical record keeping
Nice-to-have
Fast pace environment
Handle multiple priorities
Adapt to frequent change
Knowledge of medical terminology
Key Requirements
High School Diploma or equivalent
Demonstrated experience using computers, Microsoft Office applications, and web-based platforms
Work experience with medical insurance
Experience with electronic medical billing/order entry/registration systems