Client Relations Supervisor

Adroit Advanced Technologies, Inc.

Not specified; not specified; not specified
Oversee routing team operations
Manage client account satisfaction
Train new employees on policies
The role involves overseeing the Routing team by reviewing ride requests, adjusting errors, and de-escalating client issues

Job Summary

  • The role involves overseeing the Routing team by reviewing ride requests, adjusting errors, and de-escalating client issues.
  • Candidates must actively engage with customers weekly or bi-weekly to ensure service satisfaction and resolve any emerging problems.
  • The position requires planning and coordinating weekly routing schedules for new student transportation to ensure optimal efficiency.

Matching Summary

The role involves overseeing the Routing team by reviewing ride requests, adjusting errors, and de-escalating client issues.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Oversee routing team operations
  • Manage client account satisfaction
  • Train new employees on policies
  • De-escalate client issues effectively
  • Monitor Slack channels for updates

Nice-to-have

  • Passionate about mission-driven work
  • Collaborative team player mindset
  • Detail-oriented professional communicator
  • Ready to celebrate successes together
  • Strategic input provider

Key Requirements

  • Organized and detail-oriented professional
  • Strong communication skills required
  • Experience in customer service supervision

Work Rights

Not specified

Tailored Resume

Cover Letter