Product Support Representative With Capital Market Domain (us Day Shifts)
Fidelity National Information Services
Chennai, India
5-7 years cx or product support experience
Knowledge of acbs, loaniq, or commercial lending
Strong troubleshooting and analytical skills
This role involves providing in-depth product support for the ACBS commercial loan servicing platform to high-profile banking clients
Job Summary
This role involves providing in-depth product support for the ACBS commercial loan servicing platform to high-profile banking clients.
Candidates must possess deep functional knowledge of capital markets lending systems such as ACBS or LoanIQ to resolve complex technical inquiries.
The position offers significant growth opportunities within a fast-paced environment supporting one of the fastest-growing segments in the capital markets space.
Matching Summary
This role involves providing in-depth product support for the ACBS commercial loan servicing platform to high-profile banking clients.
Skills & Requirements
Must-have
5-7 years CX or product support experience
Knowledge of ACBS, LoanIQ, or Commercial Lending
Strong troubleshooting and analytical skills
Ability to work US Pacific timezone night shifts
Nice-to-have
MBA in Finance preferred
Experience working with traders and compliance users
Self-motivated and independent team player
Willingness to participate in product lifecycle activities
Key Requirements
Minimum 5-7 years of experience in CX, product, or technical support
Bachelor's degree (B Tech, BE, BCA, BCS) or MBA Finance
Fluent English communication skills required
Must be willing to work regular night shifts for US Pacific timezone