Delano Service Agent

Hotel Chadstone Melbourne MGallery

Miami Beach, FL, United States
On-site
Telephone customer service
Guest inquiries
Hotel services knowledge
Provides telephone customer service support for all calls received while maintaining the core experience guidelines at the property

Job Summary

  • Provides telephone customer service support for all calls received while maintaining the core experience guidelines at the property.
  • Responsible for assisting both guest and internal calls, ensuring all requests are noted and reported on a timely manner.
  • We recognize we are in the hospitality industry and that may require us to provide lateral service.

Matching Summary

Provides telephone customer service support for all calls received while maintaining the core experience guidelines at the property.

Skills & Requirements

Must-have

  • Telephone customer service
  • Guest inquiries
  • Hotel services knowledge
  • Input maintenance tickets
  • Guest services request input
  • Resolve guest complaints

Nice-to-have

  • Positive friendly manner
  • Effective communication
  • Maintain work area clean
  • Lateral service spirit

Key Requirements

  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter