Senior Lead, Cx Transformation Programmes

RHB Bank

Kuala Lumpur, Malaysia
Cx transformation oversight
Risk and compliance management
Change management plans
Oversee the overall RHB Way Programme ensuring timely deliverables and budget control

Job Summary

  • Oversee the overall RHB Way Programme ensuring timely deliverables and budget control.
  • Design and implement Culture Programme to embed the RHB Way Culture.
  • Serve as the gate-keeper for all new/changes to product, service and channels.

Matching Summary

Oversee the overall RHB Way Programme ensuring timely deliverables and budget control.

Skills & Requirements

Must-have

  • CX Transformation oversight
  • Risk and compliance management
  • Change management plans

Nice-to-have

  • Customer centricity skills
  • Cultural program implementation
  • Internal communications expertise

Key Requirements

  • Experience in programme management
  • Strong communication skills
  • Leadership in CX initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter