It Service Manager

Grupo Clave

Madrid, Spain
Competitive salary; flexible compensation plan; no...
On-site
Itil methodology knowledge
Iso 20000 framework expertise
Service management tools proficiency
Grupo Clave is seeking an IT Service Manager to lead and enhance the delivery of technological services for their clients in Madrid, Spain. The ideal candidate will have a strong background in service management, with a focus on quality assurance and client satisfaction

Job Summary

  • The selected candidate will be responsible for leading, coordinating, and guaranteeing the correct provision of technological services to assigned clients.
  • The role involves planning activities, estimating resources, and supervising teams while ensuring customer satisfaction and promoting new solutions.
  • Employees benefit from a competitive salary, flexible compensation plan, and opportunities for professional growth in a dynamic environment.

Matching Summary

Match Score: 85

Grupo Clave is seeking an IT Service Manager to lead and enhance the delivery of technological services for their clients in Madrid, Spain. The ideal candidate will have a strong background in service management, with a focus on quality assurance and client satisfaction.

Salary

Competitive salary; Flexible compensation plan; Not specified

Skills & Requirements

Must-have

  • ITIL methodology knowledge
  • ISO 20000 framework expertise
  • Service management tools proficiency
  • Infrastructure and cybersecurity knowledge
  • Client satisfaction focus

Nice-to-have

  • Negotiation and communication skills
  • Agile methodology background
  • Business development orientation
  • Team collaboration culture
  • Continuous improvement mindset

Key Requirements

  • 3 to 5 years Service Manager experience
  • University degree in STEM or ADE
  • Certifications in ITIL, ISO 20000, Cobit
  • Technical English level
  • Experience with ticketing and ERP systems

Work Rights

Not specified

Tailored Resume

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