Competitive remuneration + benefits; not specified...
Hybrid
Excellent spoken and written english
Remote assistance and training delivery
Crm system usage for logging enquiries
39med is seeking a Customer Support representative for their Service Desk in Hamilton, New Zealand, on a full-time fixed-term contract until February 2027. The ideal candidate will possess strong communication skills and a customer-focused attitude, providing technical support and training to users of the SenseHub Monitoring solution
Job Summary
This role involves being the first point of contact for customer calls and emails while owning enquiries from start to finish.
You will provide remote guidance and training to farmers using the SenseHub Monitoring solution, tailoring explanations to their technical level.
The position offers a supportive team environment with opportunities to grow skills and work with leading animal health technology.
Matching Summary
Match Score: 85
39med is seeking a Customer Support representative for their Service Desk in Hamilton, New Zealand, on a full-time fixed-term contract until February 2027. The ideal candidate will possess strong communication skills and a customer-focused attitude, providing technical support and training to users of the SenseHub Monitoring solution.
Salary
Competitive remuneration and benefits; Not specified; Not specified
Skills & Requirements
Must-have
Excellent spoken and written English
Remote assistance and training delivery
CRM system usage for logging enquiries
Technical problem resolution skills
Flexible roster including weekends
Nice-to-have
Relevant tertiary qualification in IT or Electronics
Experience with Microsoft Office suite
Ability to build rapport with non-technical users
Willingness to learn and adapt practices
Strong time management and organisational skills
Key Requirements
Relevant tertiary qualification or solid practical experience