Account Manager

Commerce

Base: $127,000-$215,000; bonus/equity: variable co...
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3+ years managing complex b2b or b2c saas accounts
Proven track record of achieving retention and expansion goals
Experience with crm tools like salesforce or gainsight
** Commerce is seeking an experienced Account Manager to foster strategic relationships with clients, focusing on their BigCommerce and Feedonomics platforms. The ideal candidate will have a strong background in B2B and B2C SaaS account management, with a proven track record in driving client retention and account expansion. **

Job Summary

  • The role involves owning both Feedonomics and BigCommerce platforms while driving expansion and renewals within existing accounts.
  • Candidates must develop systematic plans to identify upsell and cross-sell opportunities across the suite of BigCommerce Inc. products.
  • The position requires serving as the primary point of contact for client inquiries, leading business reviews, and ensuring proactive communication.

Matching Summary

Match Score: 75

** Commerce is seeking an experienced Account Manager to foster strategic relationships with clients, focusing on their BigCommerce and Feedonomics platforms. The ideal candidate will have a strong background in B2B and B2C SaaS account management, with a proven track record in driving client retention and account expansion. **

Salary

Base: $127,000-$215,000; Bonus/Equity: Variable compensation and equity eligible; Benefits: Local policies apply

Skills & Requirements

Must-have

  • 3+ years managing complex B2B or B2C SaaS accounts
  • Proven track record of achieving retention and expansion goals
  • Experience with CRM tools like Salesforce or Gainsight
  • Ability to analyze customer usage data and present ROI insights
  • Strong negotiation skills aligning customer goals with company objectives

Nice-to-have

  • Experience acting as the 'Quarterback' for customer accounts
  • Ability to navigate cultural differences and time zones globally
  • Collaboration with internal teams and external agency partners
  • Strategic mindset for building territory plans and account roadmaps

Key Requirements

  • Minimum of 3+ years managing complex B2B and/or B2C SaaS accounts
  • Demonstrated ability to exceed renewal targets in a subscription-based model
  • Experience managing global accounts and multi-regional teams

Work Rights

Not specified

Tailored Resume

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