Business Application Support Engineer - Intern

Genpt

Birmingham, AL, United States
Onsite
Application support processes
It service management
Use of itsm tools such as servicenow
This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day

Job Summary

  • This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day.
  • Interns will be onsite at the Birmingham headquarters and will shadow and learn from senior support engineers in deploying, maintaining, and managing applications.
  • The role involves supporting application incidents, using ITSM tools like ServiceNow, and assisting with documentation and small application enhancements.

Matching Summary

This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day.

Skills & Requirements

Must-have

  • Application support processes
  • IT service management
  • Use of ITSM tools such as ServiceNow
  • Stakeholder communication
  • Incident resolution and escalation

Nice-to-have

  • Basic scripting or programming knowledge
  • Use of GenAI tools for troubleshooting
  • Low/no code platform automation
  • Problem-solving skills
  • Willingness to learn and adapt

Key Requirements

  • Working on a BS degree in computer science or related field
  • Strong communication skills
  • Interest in IT service management practices

Work Rights

Not specified

Tailored Resume

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