Customer Support Manager, Digital Banking

Absa

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End-to-end complaint resolution management
Call centre vendor relationship management
Regulatory standards adherence
** Absa is seeking a Customer Support Manager for its Digital Banking sector, responsible for overseeing customer services related to Timiza Virtual Banking. The role focuses on managing queries, service requests, and complaints while ensuring compliance with quality standards and fostering strong vendor relationships. **

Job Summary

  • The role involves overseeing the day-to-day management of customer services for Timiza Virtual Banking in alignment with Absa's customer obsession strategy.
  • Candidates must ensure effective management and closure of escalated queries while maintaining full compliance with quality and regulatory standards.
  • The position requires strong leadership acumen to manage vendor relationships and conduct periodic performance reviews to build trust for better service delivery.

Matching Summary

Match Score: 75

** Absa is seeking a Customer Support Manager for its Digital Banking sector, responsible for overseeing customer services related to Timiza Virtual Banking. The role focuses on managing queries, service requests, and complaints while ensuring compliance with quality standards and fostering strong vendor relationships. **

Skills & Requirements

Must-have

  • End-to-end complaint resolution management
  • Call Centre vendor relationship management
  • Regulatory standards adherence
  • Data Privacy Policy compliance
  • Business Continuity Management

Nice-to-have

  • Customer obsessed mindset
  • Strategic thinking capabilities
  • Change agent leadership style
  • Agile problem solving skills
  • Digital tools knowledge

Key Requirements

  • Higher Diploma in Business, Commerce, or Management Studies
  • Graduate Level education preferred
  • Relationship management experience required

Work Rights

Not specified

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