Customer And Sales Support Specialist - Miami, Fl

GALDERMA AUSTRALIA

Miami, FL, US
Competitive wage with shift differential; annual b...
3+ years inside sales or customer service experience
Ability to handle large call volume
Proficiency in word, excel, powerpoint
The role involves providing outstanding customer and sales support including order entries, product inquiries, and complaint resolution for a leading dermatology company

Job Summary

  • The role involves providing outstanding customer and sales support including order entries, product inquiries, and complaint resolution for a leading dermatology company.
  • Employees are expected to maintain a 90% phone answer rate while managing tickets via the Gorgias system and coordinating with accounting and logistics teams.
  • The company offers competitive wages with shift differentials, annual bonus opportunities, and a culture that embraces diversity and inclusion.

Matching Summary

The role involves providing outstanding customer and sales support including order entries, product inquiries, and complaint resolution for a leading dermatology company.

Salary

Competitive wage with shift differential; Annual bonus opportunities available; Not specified base amount

Skills & Requirements

Must-have

  • 3+ years inside sales or customer service experience
  • Ability to handle large call volume
  • Proficiency in Word, Excel, PowerPoint

Nice-to-have

  • Previous skincare industry experience
  • Experience with NetSuite, Shopify, Gorgias
  • Strong problem-solving and relationship-building skills

Key Requirements

  • Bachelor's Degree preferred or equivalent education
  • Minimum 3 years of relevant sales or customer service experience

Work Rights

Not specified

Tailored Resume

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