Not specified (assumed in-office based on the role's nature).
Provide stellar after-sales support to drivers
Resolve driver requests and concerns efficiently
Identify opportunities for re-contract deals
Lumens PTE. LTD. is seeking a Customer Experience Consultant to enhance driver satisfaction and support within their rapidly expanding mobility business in Singapore. The chosen candidate will be responsible for addressing driver concerns, fostering relationships, and identifying upselling opportunities
Job Summary
You will be the go-to person for drivers after they hit the road in their leased PHVs.
Your role is crucial in keeping drivers happy by resolving issues and answering queries with efficiency.
You will identify opportunities for re-contract deals and upsell better vehicles or longer lease contracts.
Matching Summary
Match Score: 85
Lumens PTE. LTD. is seeking a Customer Experience Consultant to enhance driver satisfaction and support within their rapidly expanding mobility business in Singapore. The chosen candidate will be responsible for addressing driver concerns, fostering relationships, and identifying upselling opportunities.