Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$39,930 - $43,923; not specified; benefits eligibl...
Customer-facing agent
Answering departmental switchboard
Receiving maintenance requests
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • This position will engage in proactive communications to keep customers informed of work status, outages, and upcoming maintenance activities, which may impact building operations.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with a benefits package including university contributions to insurance, tuition waivers, holidays, and retirement programs.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

$39,930 - $43,923; Not specified; Benefits Eligible

Skills & Requirements

Must-have

  • customer-facing agent
  • answering departmental switchboard
  • receiving maintenance requests
  • administering campus key center
  • evaluating work requests
  • routing work requests

Nice-to-have

  • proactive customer communication
  • harmonious working relationships
  • transformational opportunities
  • vibrant work environment

Key Requirements

  • High school diploma or equivalent
  • Two years of specialized experience
  • Familiarity with FAMIS
  • Familiarity with Workday
  • Ability to communicate verbally and in writing

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter