Head Of Client Success

Dorsia

New York City, FL, United States
Base: $155,000 - $180,000 usd; bonus/equity: not s...
On-site
7+ years in client success
Experience in hospitality or food & beverage
Strong relationship management skills
Dorsia is seeking a Head of Client Success to manage the entire partner lifecycle in the hospitality-tech sector, focusing on onboarding, retention, and strategic account growth. The ideal candidate will possess extensive experience in client success within the hospitality industry and will lead a distributed team while ensuring partner satisfaction and revenue growth

Job Summary

  • Dorsia is redefining hospitality-tech innovation by empowering members to secure reservations at in-demand restaurants.
  • The Head of Client Success will manage the full partner lifecycle, focusing on onboarding, retention, and growth.
  • The role offers competitive salary, equity, and flexible benefits including medical and dining credits.

Matching Summary

Match Score: 85

Dorsia is seeking a Head of Client Success to manage the entire partner lifecycle in the hospitality-tech sector, focusing on onboarding, retention, and strategic account growth. The ideal candidate will possess extensive experience in client success within the hospitality industry and will lead a distributed team while ensuring partner satisfaction and revenue growth.

Salary

Base: $155,000 - $180,000 USD; Bonus/Equity: Not specified; Benefits: Flexible PTO, medical, dental, vision insurance

Skills & Requirements

Must-have

  • 7+ years in client success
  • Experience in hospitality or food & beverage
  • Strong relationship management skills

Nice-to-have

  • Experience with SaaS platforms
  • Familiarity with partner-facing tools
  • Prior experience building a CS function

Key Requirements

  • 7+ years of experience
  • Experience leading high-performing teams
  • Proven track record in account management

Work Rights

Not specified

Tailored Resume

Cover Letter