Credit & Collections Services Specialist

Michigan Gas Utilities

Green Bay, WI, US
Base: $51,748.06 - $77,622.22; bonus/equity: not s...
On-site
3+ years customer service experience
3+ years credit and collections experience
Experience with microsoft office products
Michigan Gas Utilities, a subsidiary of WEC Energy Group, is seeking a Credit & Collections Services Specialist in Green Bay, WI. The ideal candidate will have experience in customer service, credit and collections, and be proficient in computer applications, with a focus on providing operational support and customer relations

Job Summary

  • The role involves receiving, prioritizing, and dispatching field personnel while ensuring public and employee safety.
  • Employees will analyze accounts for disconnection, handle skip tracing, and contact customers regarding billing theft or fraud.
  • WEC Energy Group offers competitive pay, benefits, and a commitment to safety and well-being for its diverse workforce.

Matching Summary

Match Score: 85

Michigan Gas Utilities, a subsidiary of WEC Energy Group, is seeking a Credit & Collections Services Specialist in Green Bay, WI. The ideal candidate will have experience in customer service, credit and collections, and be proficient in computer applications, with a focus on providing operational support and customer relations.

Salary

Base: $51,748.06 - $77,622.22; Bonus/Equity: Not specified; Benefits: Competitive pay and benefits package

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • 3+ years credit and collections experience
  • Experience with Microsoft Office products
  • Ability to negotiate with difficult customers
  • Experience analyzing customer billing

Nice-to-have

  • Leadership skills demonstrated
  • Associates Degree in Business Administration
  • Knowledge of legal/paralegal processes
  • Experience with farm rewiring loans
  • Collaboration with external agencies

Key Requirements

  • High School Diploma, HSED, or GED
  • 3+ years customer service experience
  • 3+ years credit and collections experience
  • Legal authorization to work in the United States

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter