Snr. Technical Support Engineer

Adobe Media and Data Science Research (MDSR) Laboratory

Diagnosing and resolving problems
Enterprise software solutions
Saas environment
Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met

Job Summary

  • Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met.
  • Serve as an authority, in specific functional and technical areas of the Marketo technology.
  • Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base.

Matching Summary

Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met.

Skills & Requirements

Must-have

  • diagnosing and resolving problems
  • enterprise software solutions
  • SaaS environment
  • written and verbal communication
  • case tracking system

Nice-to-have

  • Digital Marketing experience
  • Email Marketing experience
  • Campaign Planning experience
  • cultural awareness for regional support

Key Requirements

  • technical graduate
  • At least 3 years of progressive experience
  • Technical Support or implementation experience
  • Ability to explain complex concepts simply
  • Ability to multi-task and perform effectively under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter