Not specified (potentially hybrid or onsite based on company culture).
10+ years work experience
5+ years customer experience or interaction design
Qualitative and quantitative experience management methodologies
AIA is seeking a Customer Experience Interaction Specialist to enhance customer satisfaction through comprehensive management of customer experience projects. Candidates should have over 10 years of experience, including at least 5 years in customer experience roles within financial or internet companies
Job Summary
The role focuses on managing the full lifecycle of customer experience from diagnosis to solution implementation to enhance satisfaction.
Candidates will utilize usability testing and data analysis to understand customer habits and ensure effective optimization outcomes.
The position requires driving continuous improvement by identifying operational bottlenecks and iterating on business rules and service scripts.
Matching Summary
Match Score: 85
AIA is seeking a Customer Experience Interaction Specialist to enhance customer satisfaction through comprehensive management of customer experience projects. Candidates should have over 10 years of experience, including at least 5 years in customer experience roles within financial or internet companies.
Skills & Requirements
Must-have
10+ years work experience
5+ years customer experience or interaction design
Qualitative and quantitative experience management methodologies
Project management and cross-functional collaboration
Customer journey mapping and pain point identification
Nice-to-have
Experience building CX systems from scratch
Background in insurance, finance, or marketing
Ability to drive behavioral change through training
Strong analytical skills for data-driven insights
Innovative thinking with a pursuit of excellence
Key Requirements
Bachelor's degree or higher
10 years total work experience
5 years in financial or internet sector CX/interaction design
Proven track record in building customer experience management systems