Manager, Business Process Improvement

Manulife

Waterloo, Ontario, Canada
Base: $85,300.00 cad - $135,300.00 cad; bonus/equi...
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Lean six sigma methodologies
Process mapping tools
Data analysis platforms
** Manulife is seeking a Manager of Business Process Improvement to lead initiatives that enhance operational efficiency within its financial services operations. The role involves cross-functional collaboration to analyze and optimize processes, implement automation, and ensure compliance with regulatory standards. **

Job Summary

  • The Manager, Business Process Improvement leads mid-sized process optimization initiatives that enhance operational efficiency, strengthen control environments, and improve service quality across financial services operations.
  • This role partners cross-functionally to analyze current-state processes, implement automation and workflow improvements, and support modernization efforts aligned with enterprise strategy.
  • We’ll empower you to learn and grow the career you want and recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Matching Summary

Match Score: 75

** Manulife is seeking a Manager of Business Process Improvement to lead initiatives that enhance operational efficiency within its financial services operations. The role involves cross-functional collaboration to analyze and optimize processes, implement automation, and ensure compliance with regulatory standards. **

Salary

Base: $85,300.00 CAD - $135,300.00 CAD; Bonus/Equity: Incentive programs and incentive compensation tied to business and individual performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • Lean Six Sigma methodologies
  • process mapping tools
  • data analysis platforms
  • cross-functional team leadership
  • financial services operations

Nice-to-have

  • AI-enabled workflows
  • customer-journey enhancements
  • bilingualism (English and French)

Key Requirements

  • 5-7+ years of experience
  • Experience leading process optimization or automation workstreams
  • Lean Six Sigma (Green Belt or higher) preferred
  • Bachelor's degree in business, Engineering, Operations, or related field

Work Rights

Not specified

Tailored Resume

Cover Letter