The role serves as a primary point of contact for managing and resolving HIPAA-related Lockbox cases through effective client communication
Job Summary
The role serves as a primary point of contact for managing and resolving HIPAA-related Lockbox cases through effective client communication.
Candidates must partner with internal business partners including Treasury Sales and Operations to ensure timely resolution of client inquiries.
The position requires strong organizational skills to manage multiple cases simultaneously while meeting strict service-level expectations and regulatory requirements.
Matching Summary
The role serves as a primary point of contact for managing and resolving HIPAA-related Lockbox cases through effective client communication.
Skills & Requirements
Must-have
HIPAA-related Lockbox case management
Client communication via phone/email
Microsoft Office tools proficiency
Cross-functional partnership skills
Regulatory process adherence
Nice-to-have
Continuous improvement mindset
Diverse client engagement experience
Innovation in operational processes
Collaborative team environment
Key Requirements
2+ years equivalent experience in operations or customer service
Experience working directly with clients
Bachelor's degree (preferred)
Prior HIPAA or privacy compliance experience (preferred)