Service Transformation Lead

Datacom

Sydney, Australia
On-site
Deep it knowledge with proven expertise in it operations
Proven ai experience and expertise
Strong strategic thinking and process re-invention capability
This pivotal role turns future service-line vision into operational reality by orchestrating the journey from concept to live, embedded operations

Job Summary

  • This pivotal role turns future service-line vision into operational reality by orchestrating the journey from concept to live, embedded operations.
  • The successful candidate will translate future services into scalable, operable end-to-end process models aligned to business case benefit drivers.
  • Datacom offers a dynamic, agile environment with perks including remote working, flexi-hours, and professional development courses.

Matching Summary

This pivotal role turns future service-line vision into operational reality by orchestrating the journey from concept to live, embedded operations.

Skills & Requirements

Must-have

  • Deep IT knowledge with proven expertise in IT operations
  • Proven AI experience and expertise
  • Strong strategic thinking and process re-invention capability
  • Knowledge of ITIL and service management processes
  • Experience coordinating process implementation within ServiceNow

Nice-to-have

  • Customer-facing experience
  • Experience in product-led service development
  • Strong design-for-operations discipline
  • Agile company culture adaptability

Key Requirements

  • Deep IT knowledge
  • Proven AI expertise
  • ITIL knowledge
  • ServiceNow coordination experience

Work Rights

Not specified

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