Command Center And Service Management Lead

DXC Technology UK

United Kingdom
24x7 command center operations
Proactive event triage and escalation
Major incident process oversight
Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions

Job Summary

  • Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions.
  • Ensure consistent adherence to Incident and Problem Management frameworks across shifts, overseeing the Major Incident process.
  • Lead and mentor Command Center staff to maintain a disciplined, high-performance operational culture and report key events to leadership.

Matching Summary

Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions.

Skills & Requirements

Must-have

  • 24x7 Command Center operations
  • Proactive event triage and escalation
  • Major Incident process oversight
  • Change Management process oversight
  • IT Asset Management oversight
  • Service Level Agreement adherence
  • Business Continuity & Disaster Recovery readiness
  • Automation and AIOps opportunities

Nice-to-have

  • High-performance operational culture
  • Cross-domain knowledge sharing
  • Strategic Oversight & Analytical Thinking
  • Calm, Structured Crisis Response
  • Objective Reporting & Decision Support
  • Collaboration Across Teams and Vendors

Key Requirements

  • Minimum 10 years of experience in IT Operations or Service Management
  • 5 years in Command Center leadership
  • ITIL frameworks experience
  • Enterprise monitoring platforms experience
  • ITSM platforms experience
  • Banking or highly regulated environments preferred

Work Rights

Not specified

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