Technical Support Specialist - Open Banking @ing Hubs Ro

224

Bucharest, Romania
Hybrid
Api troubleshooting experience
Itil incident management process
Oauth 2.0 and sca authentication knowledge
ING Hubs Romania is seeking a Technical Support Specialist for its Open Banking program. The role involves providing technical support to external developers using ING APIs, ensuring timely incident resolution, and enhancing the developer experience

Job Summary

  • The role involves providing day-to-day technical support to external developers, fintech partners, and institutional clients consuming ING APIs.
  • You will act as a bridge between developers and internal engineering teams, ensuring rapid incident resolution within defined Service Level Agreements.
  • ING Hubs Romania offers a flexible working environment where colleagues are rewarded by a shared desire to make the world a better place through innovative solutions.

Matching Summary

Match Score: 85

ING Hubs Romania is seeking a Technical Support Specialist for its Open Banking program. The role involves providing technical support to external developers using ING APIs, ensuring timely incident resolution, and enhancing the developer experience.

Skills & Requirements

Must-have

  • API troubleshooting experience
  • ITIL incident management process
  • OAuth 2.0 and SCA authentication knowledge
  • Developer portal support skills
  • Strong English verbal communication

Nice-to-have

  • Empathy in client-facing interactions
  • Ability to collaborate with legal teams
  • Experience with fintech partners
  • Pattern recognition for product enhancements

Key Requirements

  • Bachelor's Degree preferably in IT
  • Proven experience in customer support roles
  • Excellent written and verbal English skills

Work Rights

Not specified

Tailored Resume

Cover Letter