Cx Operations Manager - Domain

Domain

Australia
Not specified; not specified; benefits include wel...
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Prior experience managing a team of managers
Operations focus within customer experience
Tech or saas industry experience
** The Cx Operations Manager position at Domain involves leading customer experience strategies and processes within the real estate software industry. Candidates should have experience in managing teams, with a focus on operations in customer service, particularly within a tech or SaaS environment. **

Job Summary

  • This role involves owning the strategy, processes, and systems to deliver a seamless customer support experience across Real Time Agent and Engage products.
  • The successful candidate will lead a large and incredible delivery team spanning internationally while collaborating closely with Product and Solution teams.
  • Domain offers hybrid working policies, wellbeing leave, up to 20 weeks paid parental leave, and regular social events including Innovation Days.

Matching Summary

Match Score: 75

** The Cx Operations Manager position at Domain involves leading customer experience strategies and processes within the real estate software industry. Candidates should have experience in managing teams, with a focus on operations in customer service, particularly within a tech or SaaS environment. **

Salary

Not specified; Not specified; Benefits include Wellbeing Leave, Up to 20 weeks paid parental leave, Novated leasing

Skills & Requirements

Must-have

  • Prior experience managing a team of managers
  • Operations focus within Customer Experience
  • Tech or SaaS industry experience
  • Working knowledge of Zendesk
  • Process-driven with strong analytical mindset

Nice-to-have

  • Experience managing overseas teams
  • Experience with process improvements
  • Strong negotiation and presentation skills

Key Requirements

  • Prior experience managing a team of managers
  • Tech/SaaS industry experience
  • Zendesk knowledge

Work Rights

Not specified

Tailored Resume

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