Customer Care Manager

Assembly Label

Alexandria, Australia
Fully onsite
Lead and evolve customer care function
Analyze customer data for insights
Manage customer care platforms like gorgias
Assembly Label is seeking a Customer Care Manager to lead and enhance their Customer Care function in Alexandria, Australia. The role focuses on strategic growth, performance optimization, and improving customer experiences across various channels

Job Summary

  • The Customer Care Manager is responsible for leading the strategy and evolution of the Customer Care function to drive business growth.
  • This role requires owning Customer Care platforms and analyzing data to uncover insights that improve both customer satisfaction and commercial outcomes.
  • The successful candidate will lead the team, optimize processes, and partner cross-functionally to ensure Customer Care contributes meaningfully to the broader eCommerce strategy.

Matching Summary

Match Score: 85

Assembly Label is seeking a Customer Care Manager to lead and enhance their Customer Care function in Alexandria, Australia. The role focuses on strategic growth, performance optimization, and improving customer experiences across various channels.

Skills & Requirements

Must-have

  • Lead and evolve Customer Care function
  • Analyze customer data for insights
  • Manage Customer Care platforms like Gorgias
  • Drive continuous improvement initiatives
  • Oversee team rostering and resourcing

Nice-to-have

  • Strong strategic thinking capabilities
  • Commercial mindset focus on profitability
  • Excellent stakeholder management skills
  • Data-driven decision making approach
  • High-performance culture leadership style

Key Requirements

  • Experience managing Customer Care platforms
  • Proven leadership and team development capability
  • Strong analytical and reporting skills

Work Rights

Not specified

Tailored Resume

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