Duty Manager

Royal London

Edinburgh, United Kingdom
Exceptional guest care delivery
Team management and development
Hotel operations management
Drive and deliver exceptional guest care at all times, aiming for high guest satisfaction and prompt resolution of complaints

Job Summary

  • Drive and deliver exceptional guest care at all times, aiming for high guest satisfaction and prompt resolution of complaints.
  • Assist with the management of the hotel operation in each department, supporting HODs with basic ER, training, and recruitment.
  • Benefit from special rates on Leonardo Hotel rooms, a company-wide recognition scheme, and ongoing job-related training programmes with clear paths for progression.

Matching Summary

Drive and deliver exceptional guest care at all times, aiming for high guest satisfaction and prompt resolution of complaints.

Skills & Requirements

Must-have

  • Exceptional guest care delivery
  • Team management and development
  • Hotel operations management
  • Guest satisfaction and complaint resolution
  • Health & Safety legislation awareness
  • Adherence to company policies

Nice-to-have

  • Lead-by-example work style
  • Inspiring and growing operational teams
  • Positive approach to challenging priorities
  • Genuine passion for developing individuals
  • Adaptable to change and resilient

Key Requirements

  • Fulfillment of job skills checklist
  • Achieving agreed KPIs

Work Rights

Not specified

Tailored Resume

Cover Letter