Establish effective communication channels between the company and customers by providing high-quality customer service, understanding customer needs and expectations to continuously improve service quality and processes for sustainable development
Job Summary
Establish effective communication channels between the company and customers by providing high-quality customer service, understanding customer needs and expectations to continuously improve service quality and processes for sustainable development.
Accurately answer policy-related questions regarding high-end medical insurance plans, policy preservation, and claims, providing optimal solutions according to company standards to improve the resolution rate per call.
Actively cooperate with the execution of new policies and complete other tasks assigned by department leaders according to the development of company and department business.
Matching Summary
Establish effective communication channels between the company and customers by providing high-quality customer service, understanding customer needs and expectations to continuously improve service quality and processes for sustainable development.