End User Services Manager - Corporate It

Canon Inc

Macquarie, NSW, Australia
On-site
It service delivery leadership
Digital employee experience (dex) strategy
Microsoft 365 and collaboration tools
The role leads the end‑to‑end employee technology experience across Canon Oceania, driving a modern, efficient, and user centred digital workplace

Job Summary

  • The role leads the end‑to‑end employee technology experience across Canon Oceania, driving a modern, efficient, and user centred digital workplace.
  • This is a hybrid role requiring a presence of four days in our Macquarie office, and reports to the Senior Manager – Enterprise Operations.
  • On offer are flexible working arrangements, bonus leave including birthday leave, wellbeing benefits, and training and development opportunities.

Matching Summary

The role leads the end‑to‑end employee technology experience across Canon Oceania, driving a modern, efficient, and user centred digital workplace.

Skills & Requirements

Must-have

  • IT service delivery leadership
  • Digital Employee Experience (DEX) strategy
  • Microsoft 365 and collaboration tools
  • Experience Level Agreements (XLAs)
  • Endpoint management tools
  • User sentiment and experience analytics

Nice-to-have

  • Change management initiatives
  • Cross-functional stakeholder collaboration
  • Flexible working arrangements
  • Inclusive and diverse workforce culture

Key Requirements

  • 7+ years IT service delivery experience
  • 3+ years leading IT support teams
  • Expert knowledge of Microsoft 365 and endpoint management
  • Experience implementing XLAs and user sentiment metrics
  • Eligibility to work in the country

Work Rights

Must be eligible to work in the country

Tailored Resume

Cover Letter