Provide frontline support to Autodesk customers and partners, ensuring timely resolution of product access, licensing, and account issues
Job Summary
Provide frontline support to Autodesk customers and partners, ensuring timely resolution of product access, licensing, and account issues.
Deliver an exceptional customer experience through strong problem-solving, clear communication, and collaboration in a fast-paced, team-oriented environment.
Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance.
Matching Summary
Provide frontline support to Autodesk customers and partners, ensuring timely resolution of product access, licensing, and account issues.
Skills & Requirements
Must-have
Italian or German fluency
English fluency (C1)
CRM system experience
Multi-channel support
Nice-to-have
Strong problem-solving skills
Exceptional customer experience
Adaptability in fast-paced environment
Key Requirements
Italian or German + other EU languages and English (C1)
0-4 years of professional experience
Living in Ireland with valid employment permit
Ability to attend Dublin office regularly
Work Rights
Must be living in Ireland with a valid employment permit