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PulteGroup Inc is seeking a Division Manager of Customer Care in Medina, OH, to oversee customer experience operations and quality control processes. The ideal candidate will have management experience, strong communication skills, and a customer-oriented mindset, with responsibilities including team management and addressing warranty issues.
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Job Summary
The Division Manager of Customer Care is responsible for the operation and results of the customer experience within the division, administering quality control and process improvement programs.
Primary responsibilities include overseeing escalated warranty issues, developing training programs for the Customer Care team, managing trade contractors, and reviewing architectural plans for defects.
This role requires onsite attendance 5 days per week in the Medina, Ohio area and involves managing a budget, leading talent development initiatives, and ensuring other departments provide the expected customer experience.
Matching Summary
Match Score: 75
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PulteGroup Inc is seeking a Division Manager of Customer Care in Medina, OH, to oversee customer experience operations and quality control processes. The ideal candidate will have management experience, strong communication skills, and a customer-oriented mindset, with responsibilities including team management and addressing warranty issues.
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Skills & Requirements
Must-have
Manage escalated warranty issues
Develop training and incentive programs
Implement quality control programs
Customer advocate for the division
Manage division customer care metrics
Nice-to-have
Build inspired employees
Drive a legacy of excellence
Support personal and professional journey
Key Requirements
Minimum High School Diploma or equivalent
Bachelor’s Degree Preferred
Valid Driver’s License
Experience leading and developing leaders
Minimum of 2-4 years of management experience
Strong problem-solving, analytical and decision-making skills