Member Experience Manager

EōS Fitness

Goodyear, Arizona, United States
Hourly: $18.50 - $20.50 usd; bonus/equity: not spe...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and development
The role focuses on creating loyal, lifelong fans by delivering best-in-class member experiences and resolving concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class member experiences and resolving concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while ensuring facility cleanliness.
  • Benefits include free membership for the employee and a family member, daily pay options, and comprehensive health insurance coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class member experiences and resolving concerns quickly.

Salary

Hourly: $18.50 - $20.50 USD; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk staff training and development
  • Member retention strategy execution
  • Online reputation management skills

Nice-to-have

  • Proven fitness industry background
  • Strong interpersonal communication skills
  • Ability to thrive in fast-paced environment
  • Proficiency with fitness management software
  • Empathy and solution-oriented mindset

Key Requirements

  • Must obtain CPR certification within 30 days of employment
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Must successfully pass a background check
  • Ability to lift more than 40 lbs routinely
  • Experience in customer service or front-line leadership preferred

Work Rights

Not specified

Tailored Resume

Cover Letter