Lead and manage a Canada-wide team of 15–20 colleagues, ensuring clear role definitions, appropriate workload distribution, and effective resource optimization
Job Summary
Lead and manage a Canada-wide team of 15–20 colleagues, ensuring clear role definitions, appropriate workload distribution, and effective resource optimization.
Provide ongoing coaching, mentoring and performance management, including conducting reviews, setting objectives, and addressing performance issues.
Lead transformation and continuous improvement initiatives within the team by identifying process improvements, implementing best practices, and driving change adoption.
Matching Summary
Lead and manage a Canada-wide team of 15–20 colleagues, ensuring clear role definitions, appropriate workload distribution, and effective resource optimization.
Skills & Requirements
Must-have
Manage Canada-wide team of 15-20
Oversee onboarding and integration
Manage daily workflow coordination
Provide coaching and performance management
Monitor billing and revenue processes
Lead transformation and continuous improvement
Nice-to-have
Experience with WorkDay
Support sales-oriented processes
Partner effectively with senior stakeholders
Key Requirements
5+ years of relevant administrative/operations experience
Proven people management experience
Experience managing or supporting a distributed team is preferred
Strong comfort working in a metrics-driven environment
Familiarity with pipeline management
Proficiency with Microsoft Office, advanced Excel skills
Excellent communication and presentation skills in French and English