Dfc It Business Systems Analyst

Driveway Finance Corporation

Tigard, OR, US
Base: $60,000-$70,000; bonus/equity: not specified...
Hybrid
Resolve support tickets
Implement system enhancements
Develop reports and dashboards
As a member of a cross-functional team, the DFC Business Analyst I resolves support tickets, implements system enhancements and automation, develops reports, and helps onboard and train new users

Job Summary

  • As a member of a cross-functional team, the DFC Business Analyst I resolves support tickets, implements system enhancements and automation, develops reports, and helps onboard and train new users.
  • The DFC Business Analyst I will monitor, triage, resolve, and reassign support tickets, implement system changes via code or configuration, and create reports and dashboards in Power BI.
  • We Offer Best-in-Class Industry Benefits: Competitive pay, Medical, Dental, and Vision Plans, Paid Holidays & PTO, 401(k) Retirement Plan, and more.

Matching Summary

As a member of a cross-functional team, the DFC Business Analyst I resolves support tickets, implements system enhancements and automation, develops reports, and helps onboard and train new users.

Salary

Base: $60,000-$70,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • Resolve support tickets
  • Implement system enhancements
  • Develop reports and dashboards
  • Onboard and train new users
  • Tier 1 support
  • Document processes and create user guides

Nice-to-have

  • Adaptability and responsiveness
  • Methodical task organization
  • Diligent change control
  • Continuous learning and process improvement
  • Customer service orientation with empathy

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Experience with ticketing systems preferred
  • Familiarity with scripting and automation tools
  • Strong customer service and communication skills
  • Ability to learn new tools and processes quickly
  • Attention to detail and effective troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter