Senior Training And Quality Manager

Concentrix

Cape Town, Western Cape, South Africa
Lead team of client training associates
Oversee quality frameworks implementation
Develop engaging training agendas
This role involves leading a team dedicated to delivering cutting-edge training solutions and maintaining the highest quality standards for clients

Job Summary

  • This role involves leading a team dedicated to delivering cutting-edge training solutions and maintaining the highest quality standards for clients.
  • The successful candidate will create and deploy an effective strategy to deliver an industry-leading customer experience while driving quality improvement plans.
  • You will be responsible for developing engaging training agendas, analyzing feedback, and nurturing talent through thorough performance reviews and coaching.

Matching Summary

This role involves leading a team dedicated to delivering cutting-edge training solutions and maintaining the highest quality standards for clients.

Skills & Requirements

Must-have

  • Lead team of Client Training Associates
  • Oversee Quality Frameworks implementation
  • Develop engaging training agendas
  • Manage reporting trends and insights
  • Conduct performance reviews and coaching

Nice-to-have

  • Visionary leadership style
  • Proactive continuous improvement mindset
  • Exceptional written communication skills
  • Ability to foster service excellence culture

Key Requirements

  • Bachelor's Degree in relevant field
  • 5 years experience in training and quality
  • 2-4 years progressive management roles
  • Advanced Microsoft Office skills

Work Rights

Not specified

Tailored Resume

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