Customer Support Representative

Wavemm1

Kinshasa, DRC
Competitive; not specified; benefits: pyrental lea...
On-site
3 years customer service experience
Fluency in french and local languages
Flexible schedule availability
Wavemm1 is seeking a Customer Support Representative in Kinshasa, DRC, to provide exceptional customer service as part of their mission to make Africa the first cashless continent. The ideal candidate should have at least three years of experience in customer service, fluency in French and local languages, and a strong commitment to customer satisfaction

Job Summary

  • The company is on a mission to make Africa the first cashless continent by providing accessible financial services.
  • The role involves serving as the primary point of contact for customers to handle inquiries and complaints professionally.
  • Employees receive generous benefits including subsidized gym memberships, airtime reimbursement, and extensive parental leave policies.

Matching Summary

Match Score: 85

Wavemm1 is seeking a Customer Support Representative in Kinshasa, DRC, to provide exceptional customer service as part of their mission to make Africa the first cashless continent. The ideal candidate should have at least three years of experience in customer service, fluency in French and local languages, and a strong commitment to customer satisfaction.

Salary

Competitive; Not specified; Benefits: Parental leave, subsidized child care, gym membership, airtime reimbursement

Skills & Requirements

Must-have

  • 3 years customer service experience
  • Fluency in French and local languages
  • Flexible schedule availability

Nice-to-have

  • Mobile wallet experience
  • Management skills
  • Strong interpersonal skills
  • Diplomatic speaking ability
  • Detail-oriented mindset

Key Requirements

  • 3 years comparable position experience
  • Fluency in French and local languages
  • Ability to work flexible schedules

Work Rights

Not specified

Tailored Resume

Cover Letter