As a Customer Support Coordinator in Aftermarket, you will play a crucial role in supporting our service operations by coordinating and streamlining service requests, ensuring timely and efficient response to customer needs
Job Summary
As a Customer Support Coordinator in Aftermarket, you will play a crucial role in supporting our service operations by coordinating and streamlining service requests, ensuring timely and efficient response to customer needs.
You will manage the order to cash process, coordinate service partners and technicians, and provide detailed follow-ups to enhance customer satisfaction.
This role involves organizing technical and safety training, supporting parts-related inquiries, and contributing to continuous improvements and projects.
Matching Summary
As a Customer Support Coordinator in Aftermarket, you will play a crucial role in supporting our service operations by coordinating and streamlining service requests, ensuring timely and efficient response to customer needs.
Skills & Requirements
Must-have
Customer service coordination
Order to cash process management
Microsoft Office Suite proficiency
Enterprise resource planning (ERP) experience
Technical understanding
Parts coordination and shipment support
Nice-to-have
Planning and administrative experience
Experience in automotive or heavy-duty equipment
Continuous improvement and project work
Training organization and coordination
Key Requirements
High School Diploma or GED or equivalent experience
Ability to travel up to 10% of the time
Relevant experience in planning, administrative, or customer service