Customer Svc Rep

Advocate Health

Base: $22.90 - $34.35 ph; bonus/equity: not specif...
Not specified (potentially hybrid or onsite, based on location).
High volume inbound call handling
Patient billing platform documentation
Insurance correspondence interpretation
Advocate Health is seeking a Customer Service Representative for its Patient Billing Contact Center, responsible for managing inbound calls and providing exceptional patient financial experiences. The role requires a minimum of two years of relevant customer service experience, with a preference for candidates familiar with healthcare billing processes

Job Summary

  • The role delivers an exceptional Patient Financial experience by managing high volumes of inbound calls and resolving patient billing inquiries professionally.
  • Employees must demonstrate a basic understanding of reimbursement terms across multiple payers and standard healthcare coding methodologies to ensure accurate account resolution.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, health benefits, retirement plans, and educational assistance programs.

Matching Summary

Match Score: 85

Advocate Health is seeking a Customer Service Representative for its Patient Billing Contact Center, responsible for managing inbound calls and providing exceptional patient financial experiences. The role requires a minimum of two years of relevant customer service experience, with a preference for candidates familiar with healthcare billing processes.

Salary

Base: $22.90 - $34.35 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High volume inbound call handling
  • Patient billing platform documentation
  • Insurance correspondence interpretation
  • HIPAA standards compliance
  • Medical terminology knowledge

Nice-to-have

  • Epic Resolute billing application experience
  • Bi-lingual Spanish and English skills
  • Knowledge of HMO PPO benefit plans
  • CPT HCPCS ICD-10 coding familiarity
  • Consultative payment arrangement skills

Key Requirements

  • 2 years relevant customer service experience
  • High School Diploma or GED required
  • No licensure or certification required

Work Rights

Not specified

Tailored Resume

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