Customer Experience Associate, Bilingual / French

CHEP

Base: $64,000 - $80,000 cad annually; bonus: compe...
Hybrid
Bilingual english/french required
3-5 years customer service experience
Supply chain or customer facing experience
CHEP is seeking a bilingual Customer Experience Associate who will serve as the primary contact for thousands of accounts, ensuring exceptional customer service and efficient supply chain operations. The role requires problem-solving and collaboration skills to manage complex inquiries and enhance customer satisfaction, while offering a competitive salary and comprehensive benefits

Job Summary

  • This role serves as the primary point of contact for approximately 4,500 customer accounts managing $60M-$65M in annual revenue.
  • The position requires resolving complex billing disputes, conducting root cause analysis, and collaborating with internal stakeholders like Finance and Operations.
  • Candidates will benefit from a hybrid work model, competitive salary, and comprehensive benefits including employer-paid health insurance and RRSP matching.

Matching Summary

Match Score: 85

CHEP is seeking a bilingual Customer Experience Associate who will serve as the primary contact for thousands of accounts, ensuring exceptional customer service and efficient supply chain operations. The role requires problem-solving and collaboration skills to manage complex inquiries and enhance customer satisfaction, while offering a competitive salary and comprehensive benefits.

Salary

Base: $64,000 - $80,000 CAD annually; Bonus: Competitive salary + bonus; Benefits: Employer paid health, vision, life, RRSP match up to 5%, tuition reimbursement

Skills & Requirements

Must-have

  • Bilingual English/French required
  • 3-5 years customer service experience
  • Supply chain or customer facing experience
  • Microsoft Office proficiency
  • ERP and CRM system usage

Nice-to-have

  • Strong analytical abilities
  • Proactive communication skills
  • Continuous improvement mindset
  • Adaptability in changing environments
  • Creative problem solving

Key Requirements

  • Bachelor's Degree or equivalent experience
  • 3-5 years in Customer Service or Supply Chain
  • Fluency in English and French
  • Availability to work flexible hours until 8pm
  • Willingness to work some holidays

Work Rights

Not specified

Tailored Resume

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